Frequently Asked Questions

  1. What are the names of the membership packages?
    Pamper, Luxury and Indulgence.
  2. How much does each package cost?
    Pamper - £60 per month
    Luxury - £100 per month
    Indulgence - £200 per month
  3. How many points do I get with each package?
    Pamper - 15 points per month
    Luxury - 25 points per month
    Indulgence - 50 points per month
  4. How does the point system work?
    There are three levels of membership, each with an allocation of Butterfly Points. Every treatment has a value of 1 to 3 Butterfly Points. As a member, you can use both Butterfly locations for whatever treatments you like, up to the value of your points each month. Simply redeem your Butterfly Points against each treatment and for multiple treatments, points can be easily combined.
  5. What happens if I use up all my points before the month is over?
    If all your points are used up there is an option for you to upgrade to the next package.
  6. How do I sign up to become a member?
    You can either go on to the Membership section on our website and print off the Membership application form or pop in to one of our boutiques in St Paul’s or Bank to pick the form up. You will need to fill this form out and then either post it back to us at Butterfly, 115 Newgate Street, London EC1A 7AE or hand it in to either one of our boutiques.
  7. How long will it take to process my application?
    The application form can take up to 2 weeks (10 working days) to process.
  8. How will I know if my application has been successful?
    Confirmation of membership will be communicated to you via email and telephone once the membership pack and unique membership card are ready to pick up from one of the boutiques.
  9. Are there limited numbers of membership packages?
    Yes. As this is an exclusive membership package with fantastic benefits we are only releasing a limited number.
  10. How long am I committed for once I sign up for membership?
    The minimum sign up is three months with payment taken a month in advance by credit or debit card. Monthly payments will continue to be taken after the initial three months unless membership is cancelled. After three months you have the option to cancel at any time.
  11. How do I cancel my membership?
    Cancellation must be made in writing to
  12. What happens to my points when I cancel my membership?
    When a membership is cancelled, regardless of timing, leftover points may not be used and membership fees for the remainder of the month will not be refunded.
  13. What happens after the initial 3 month period?
    Monthly payments will continue to be taken after the initial three months unless membership is cancelled.
  14. What date each month will payments be taken from my credit/debit card?
    Payments will be taken on either the 1st or 15th of each month or nearest working day to this date. Which date this will be will depend on when the membership application has finished being processed or which of these two dates that you specify that you would like payment to be taken each month.
  15. What form of payment can I use?
    For membership we will need either your credit or debit card details. These details will be kept on our secure encrypted online system.
  16. How do you store all of my personal details?
    All of your details are stored on our secure encrypted online system. We do not give out these details to any third parties.
  17. When can I apply for membership?
    You can apply for membership now. The application form is ready for you to print off from our website or collect from either of our boutiques. Please note that as this is an exclusive membership package with fantastic benefits we are only releasing a limited number.
  18. What benefits do I get when I become a member?
    There are many benefits that a member receives including significant savings of up to 70% compared to buying treatments individually, member events and a welcome gift. These are all detailed in the benefits document that you will receive as part of your Membership Pack.
  19. How do I redeem my points?
    You may redeem your points by booking an appointment or dropping in for a treatment in the same way that you have always done at Butterfly. Upon arrival for your treatment you will be asked by your hair and make-up artist to sign your name on a form confirming that you have come in for a treatment(s). It is as simple as that!
  20. What happens when I go on holiday?
    Members may freeze membership for up to four weeks in any one year. This means that if you inform Butterfly in writing that you are going on holiday, Butterfly will put your membership on hold for the duration of your vacation up to a maximum of four weeks in one year.
  21. What happens if I have leftover points one month?
    Points revert back to full allocation each month unless you inform us in writing that you would like to carry over points. You can do this once every six months.
  22. What can I use my points for?
    Membership points can be used for any of the individual treatments offered at either of our Butterfly boutiques.
  23. What can I not use my points for?
    Membership points are not valid for lessons, mobile services, weddings, beauty treatments and alternative therapies at downstairs at Butterfly St Paul’s.
  24. Can I lend my friend/ member of my family my Butterfly Membership card?
    Your unique membership card and number is for your use only.
  25. What happens if I lose my membership card?
    All your details are stored on our secure information system so we will issue you with another unique membership number and card. Please note that this may take a few weeks. In the meantime you will still be able to come in for treatments as all your details including your unique membership number are stored on our system. We will just need proof of your identification such as your drivers license or work photo ID when you come in for a treatment.
  26. Where do I go if I have a question or a complaint regarding membership?
    You can either call us at head office (St Pauls) on 020 7600 3000 and ask to speak to E-J or Louisa or email us.